At Rachna Creatives, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our gifting website or make a purchase.

1. Information We Collect

We collect information to provide you with a seamless shopping experience.

a) Personal Information

When you interact with our website, we may collect:

• Full Name
• Email Address
• Mobile Number
• Billing & Shipping Address
• Order details and preferences
• Payment information (securely processed via trusted third-party gateways; we do not store your card details)

b) Automatically Collected Information

• IP Address
• Browser and device type
• Pages visited and time spent
• Cookies and usage data

2. How We Use Your Information

Your information helps us deliver a better experience. We use it to:

• Process, manage, and deliver your orders
• Send order confirmations, updates, and support responses
• Personalize your shopping experience
• Improve our website, products, and services
• Send offers, discounts, and updates (only with your consent)
• Detect and prevent fraud or misuse

3. Legal Basis for Processing

We process your data based on:

• Your consent (e.g., marketing emails)
• Contractual necessity (order fulfillment)
• Legal obligations
• Legitimate business interests (improving services and security)

4. Sharing Your Information

We respect your privacy and never sell your personal data. We may share your information with:

• Payment Partners: For secure payment processing
• Delivery Partners: To ensure timely order delivery
• Service Providers: Website hosting, analytics, and communication tools
• Legal Authorities: If required by law or to protect our rights

All third parties are obligated to keep your information secure.

5. Cookies & Tracking Technologies

We use cookies to:

• Remember your preferences
• Enable smooth website functionality
• Analyze website traffic and performance

You can manage or disable cookies through your browser settings. Note that some features may not function properly if cookies are disabled.

6. Data Retention

We retain your personal information only as long as necessary:

• To fulfill orders and provide services
• To comply with legal and tax requirements
• To resolve disputes and enforce policies

7. Data Security

We implement industry-standard security measures such as:

• Secure Socket Layer (SSL) encryption
• Restricted data access
• Regular security monitoring

While we strive to protect your data, no system is completely foolproof.

8. Your Rights

You have full control over your data. You may:

• Access the personal data we hold about you
• Request corrections or updates
• Request deletion of your data
• Withdraw consent for marketing communications
• Request data portability (if applicable)

To exercise your rights, contact us using the details below.

9. Third-Party Links

Our website may include links to external websites. We are not responsible for their content or privacy practices. We encourage you to review their policies.

10. Children’s Privacy

Rachna Creatives does not knowingly collect personal information from individuals under the age of 18. If such data is identified, we will promptly delete it.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Rachna Creatives

📧 Email: rachnacreatives2026@gmail.com

📞 Phone: +91- 9337267694

📍 Address: Swastik Enclave, Mission Road, In-front of Steward School, Cuttack, 753001

Your Trust Matters

By using our website, you agree to this Privacy Policy. We are committed to keeping your information safe while providing you with a premium gifting experience.